Business Email

What is a mailbox?

A mailbox is the account where a user's incoming and sent email is stored and managed. An email address identifies where a message should be delivered.

1. 1

   Mailbox, address, and alias

   A mailbox has its own access and messages. An alias, where supported, is another address delivering to an existing mailbox rather than a separate inbox. For example, enquiries@company.ae might deliver to an existing employee, but you should confirm alias support and limits instead of counting it as a separate included mailbox.

2. 2

   Planning accounts for your team

   Solo, Team, and Business include 1, 5, and 25 mailboxes respectively. Count the employees or separately managed inboxes you need. Confirm any shared-access requirement with Edara rather than sharing one password among staff. Additional mailboxes may require a different plan or a separately agreed option.

3. 3

   Messages use storage

   Email and attachments occupy mailbox storage. A mailbox count does not specify how much space each user receives. Ask Edara about capacity and what happens near the limit; large attachments can make an otherwise quiet account grow quickly. Do not delete important business records without checking your retention needs.

4. 4

   When staff join or leave

   Request new accounts, changes to access, or a handover through Edara under the agreed support scope. Before deleting a mailbox, decide who needs its existing messages and whether they should be transferred or retained. Removing an account and preserving its records are separate decisions.