WhatsApp Automation

POS & API integration

Connect supported order or catalog information to WhatsApp so staff spend less time copying updates between systems. Growth and Professional list POS and API integration support.

1. 1

   Choose the business event

   Start with a practical task: tell a customer an order is ready, share an agreed status update, or record an enquiry. For example, a shop can use a supported order-ready event to prepare a pickup message. Agree which event should trigger a message and which information belongs in it.

2. 2

   Confirm the connection and permissions

   Edara needs to confirm that your system supports the required connection and that authorized access is available. Agree the order reference, recipient, status, and language needed for the workflow. A plan listing integration support does not mean every existing system can connect without additional work.

3. 3

   Test the complete customer journey

   Agree the message wording and any applicable template or consent requirements. Test a small set of approved examples, including missing information and repeated updates, before wider use. Check that the right customer receives the right status and that staff have a way to handle failed or delayed updates.

4. 4

   Scope, allowances, and ongoing changes

   Confirm the included setup, message allowances, and any custom work in your offer. Changing the source system or adding another workflow can require a new assessment. Review delivery or workflow status where available, or ask Edara for help. Integration does not guarantee message delivery or replace checking important orders in the source system.