Edara Care

What Care covers

Care supports routine technical assistance and small changes within your plan's scope and monthly time allowance. It is useful when your team needs help maintaining an existing setup.

1. 1

   Examples of work that may use time

   Configuration assistance, customer-requested setup changes, minor content updates, troubleshooting customer configuration, and minor technical changes may consume Care time. For example, asking Edara to update opening hours on your website or adjust a supported setting is a change request even if the work is small.

2. 2

   Scope differs by plan

   Lite includes configuration help, minor content work, and technical assistance. Business adds backup/restore help and minor development; Pro also lists migration assistance. Migration still needs an agreed scope and available time. The presence of a feature on a plan does not mean every size or complexity of task is included.

3. 3

   Make the request clear

   Describe the desired result, the affected service, and any deadline. Edara can assess whether it is routine Care work or needs a separate quote. Agree the scope and potential extra time before work expands. New systems, major redesigns, and custom development should not be assumed to fit within routine maintenance.

4. 4

   Product defects are handled differently

   A confirmed defect in an Edara product is handled under product support and fixing it does not deduct from Care. A request to change a working setup may use time. If the cause is unclear, ask Edara to explain the classification and planned billable work before proceeding.