Edara Care

Monthly support time

Care gives your business a defined amount of technical work each month for eligible assistance and minor changes. The allowance measures work performed, rather than the time a request waits in a queue.

1. 1

   Time included in each plan

   Care Lite includes 30 minutes per month, Business 90 minutes, and Pro 3 hours. Eligible configuration, content, and technical tasks draw from that month's available time. Having time remaining does not make every type of project in scope; check the What is covered guide before requesting larger work.

2. 2

   A 90-minute allowance in practice

   If Care Business starts the month with 90 minutes and Edara spends 20 minutes completing a customer-requested configuration task, 70 minutes remain. A later 15-minute eligible request uses another 15 minutes, leaving 55. Ask for the task breakdown if you need to understand a deduction.

3. 3

   Monthly reset, including annual subscriptions

   The included allowance resets monthly. Unused time does not roll over unless your contract expressly says otherwise. Annual billing does not give you all twelve months of time at once or accumulate unused annual hours. Confirm the monthly reset date in your service arrangement if it is not shown in your account.

4. 4

   When time is running low

   Ask Edara for the remaining balance before a new task and clarify the expected effort and any extra charge. Additional support is available at the published hourly rate in 15-minute billing increments. Fixing a confirmed Edara software defect does not consume Care time; customer-requested changes may do so.