edara
Loading Edara / جارٍ تحميل إدارة1.About these Terms
Edara is a UAE-based technology company providing business software, automation, AI, cloud, hosting, security, development, and related technology services. These Terms apply to the public website and to Edara services unless a more specific written agreement states otherwise.
By using the website or asking Edara to begin a service, you confirm that you have read and accepted the terms that apply to that interaction. If you do not agree, do not use the affected service or submit an order.
2.Business use and authority
Edara's services are designed primarily for businesses and authorised business users. If you act for an organisation, you confirm that you are authorised to submit enquiries, approve work, provide instructions, and accept applicable terms on its behalf.
You must provide accurate contact, billing, ownership, and technical information and keep it reasonably current. Edara may rely on instructions received from the contacts your organisation identifies as authorised.
3.Quotations, orders, and service scope
Website descriptions and published prices are general information and do not by themselves form a binding offer. Availability, implementation effort, third-party costs, taxes, data migration, integrations, usage limits, and delivery dates are confirmed in the applicable quotation or order.
- Work begins after the required approval, information, access, and payment conditions are met.
- Items outside the agreed scope may require a separate quotation, timeline, or change request.
- Customer delays, incomplete information, or changes in requirements may affect delivery dates and cost.
- A demonstration, prototype, or preview is not a production commitment unless expressly included in writing.
4.Customer responsibilities
You are responsible for timely decisions, lawful instructions, suitable devices and connectivity, accurate source data, and access to the systems needed to deliver the agreed service. You must keep account credentials secure and notify Edara promptly of suspected misuse or unauthorised access.
You must maintain appropriate backups of information under your control unless an Edara backup service expressly covers that information. You are also responsible for reviewing outputs, reports, automations, and configurations before relying on them for important business decisions.
5.Acceptable use
You must not use the website or services to break the law, infringe another person's rights, distribute malware, attempt unauthorised access, interfere with service operation, send unlawful or unsolicited communications, misrepresent identity, or process information you are not authorised to use.
You must follow the rules of connected platforms, telecommunications providers, payment providers, domain registries, and software vendors. Edara may take reasonable steps to protect systems, users, and third parties from suspected misuse.
6.Third-party services and integrations
Some solutions depend on third parties such as WhatsApp and Meta, Microsoft, Google, hosting providers, domain registries, payment services, device vendors, or external APIs. Their terms, pricing, approval processes, service limits, and availability may apply separately and may change outside Edara's control.
Edara is not responsible for an interruption or restriction caused solely by a third-party service, but will provide the support included in the agreed Edara scope. You are responsible for maintaining required third-party licences and complying with their applicable rules unless the written order says Edara will manage them for you.
7.Data and privacy
Our Privacy Policy explains how Edara handles personal information through the website and services. When you provide customer, employee, or other third-party information, you confirm that you have the authority and lawful basis required to provide it and instruct Edara to process it for the agreed purpose.
Each party remains responsible for the legal and security obligations that apply to information under its control. Product-specific data processing, retention, hosting location, or deletion requirements should be recorded in the relevant service agreement where needed.
8.Fees, taxes, and payment
Fees, billing periods, included usage, taxes, deposits, renewal terms, and payment dates are those stated in the accepted quotation, invoice, order, or subscription. Published prices may change for future orders and renewals, but do not change an already accepted fixed term unless the governing agreement permits it.
Late or incomplete payment may delay delivery or lead to reasonable suspension after notice, subject to the applicable agreement and law. Third-party charges and work outside scope may be billed separately when disclosed and approved.
9.Delivery, changes, and acceptance
Edara will use reasonable care to deliver the agreed work according to the documented scope. Estimates are planning targets unless a written agreement expressly makes a date binding. You should test deliverables promptly and report material issues with enough information for Edara to investigate.
Requests that change features, integrations, content, data, design, volume, or delivery assumptions may require a written change to price and schedule. Minor corrections and product defects are handled according to the applicable support or warranty terms.
10.Intellectual property
Each party keeps ownership of materials, software, brands, data, and know-how it owned before the engagement. You grant Edara the limited permission needed to use customer materials to deliver and support the agreed service.
Ownership and usage rights for custom development, configurations, designs, documentation, reusable tools, third-party software, and deliverables are determined by the applicable quotation or agreement. No ownership transfer should be assumed unless it is stated in writing and related payment obligations are satisfied.
11.Support, availability, and service changes
Support hours, response priorities, maintenance allowances, service levels, backup coverage, and incident assistance depend on the purchased plan or written agreement. Unless a service level is expressly agreed, response and resolution times are targets rather than guarantees.
Edara may carry out maintenance and make reasonable service changes for security, compatibility, legal compliance, reliability, or improvement. Where practical, customers will be informed of changes that materially affect an active paid service.
12.Warranties and liability
Edara will provide services with reasonable care and skill. Except for commitments expressly stated in a written agreement and rights that cannot lawfully be excluded, services and website information are provided without additional implied guarantees. Technology, internet connections, third-party platforms, AI-assisted outputs, and security controls cannot be promised to be error-free or continuously available.
Each party should take reasonable steps to reduce foreseeable loss. Any exclusions, liability limits, remedies, or service credits are governed by the applicable written agreement and mandatory law. Nothing in these Terms excludes liability that cannot legally be excluded.
13.Suspension and termination
Edara may suspend affected access when reasonably necessary to address a security risk, unlawful use, serious misuse, non-payment, or a binding third-party or legal requirement. Where appropriate, Edara will give notice and a reasonable opportunity to resolve the issue.
Termination rights, notice periods, outstanding charges, data export, transition assistance, and deletion are determined by the applicable order or agreement. Terms that by their nature should continue—such as payment, confidentiality, intellectual property, privacy, and liability provisions—remain effective as applicable after termination.
14.Applicable law and disputes
The governing law and dispute forum stated in a signed agreement or accepted order apply to that service. Where no specific written term exists, these Terms are interpreted under the laws applicable in the United Arab Emirates, subject to mandatory rules and the jurisdiction legally available for the matter.
Before beginning formal proceedings, the parties should try in good faith to resolve the issue through their authorised business contacts, without preventing either party from seeking urgent relief where necessary.
15.Changes and contact
Edara may update these Terms as services and legal requirements develop. The date at the top shows the latest published version. Material changes affecting an active paid service will be handled according to the applicable agreement and law rather than silently replacing a signed commitment.
For questions about these Terms, use the Talk to Us option on the website and identify the relevant service, quotation, or account so Edara can direct the request appropriately.